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  frequently asked questions

Where is my order? 

Once we receive the order confirmation, it may take up to 3-5 business days for an order to be shipped. When shipped, you will receive a tracking number via email. Major holidays and unforeseen circumstances may cause a delay in delivery. 

What is a preorder and when will it ship? 

We offer some items for sale before they actually arrive at our warehouse. It may take up to 15 days to ship a preorder item unless otherwise stated. Preordered items are only eligible for exchange or store credit if returned within 14 days of delivery. 

Can I change/cancel my order? 

Please contact us immediately if you would like to change/modify your order, as we cannot make any modifications once your order has shipped. Please note that change requests are not guaranteed and it is the customer's responsibility to ensure the order is accurate at checkout.

Where is my tracking? 

You will be emailed tracking information once your order has shipped.

Where do you ship? 

We currently ship to North America (US, Canada, Mexico), Asia (South Korea, Japan, Singapore), Europe (most countries) and Oceania (Australia, New Zealand).

How much does shipping cost? 

Shipping price depends on the weight of the order and location being sent to. Shipping is FREE if you spend $100+ Domestic or $200 international. 

Will I have to pay for customs fees and import duties on international shipments? 

Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.  

What if my package got returned to sender? 

If your package has been returned to sender, then we can send it back out for the cost of shipping. If you think your package has been returned to sender but we have not contacted you, let us know by submitting a ticket using our contact form. We may not be able to send international packages back out, so please ensure you have the correct shipping address at the time of purchase. 


What is your Return Policy? 

You can return or exchange any items UNWASHED & UNWORN within 14 days of the confirmed delivery date of your package. 

Preordered items are ONLY eligible for exchanges or store credit. 

To start a return or exchange, please fill out this form and send your package to: 21720 S. Wilmington AVE. STE 305 CARSON, CA 90810

When can I expect a Refund? 

Once we receive your package, the refund will be processed and a credit will automatically be applied original method of payment, within 5 business days.

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